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    Frequently Asked Questions

    Product

    Our new battery technology enables a unique heavy duty electric plasma output which allows the area in contact with the arc to ignite as a result of the extreme heat created. Designed to outperform any traditional gas or butane lighter with rechargeable electric power in the most sustainable matter.

    If the lighter seems to run out of juice simply recharge it via the micro-USB input on the bottom of the ArcWorx lighter (cable included).

    Well... like with any traditional lighter it depends on how heavy you are with the trigger, however on average you will be able to gain between 150-200 ignitions on a single charge.

    Arc lighters are a safe, nontoxic alternative to traditional lighters. You should never place your finger into the arc, but if you did, it would cause a similar burn to a flame lighter, but on a smaller area of your skin. 

    The electric current in the arc isn't strong enough to electrocute a person, but never use them with metal pipes as that may carry a greater risk of electric shock.

    Shipping

    We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals

    Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

    Orders processed in the US will take 5-15 business days to arrive. For international orders, it can take between 7-20 business days for your product to arrive, depending on where you live.

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    We provide free worldwide shipping for all orders above $50! Any order below this amount will be charged a flat rate of $9.95.

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    Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world. 

    Other

    As long as your product has not been submitted for fulfillment by us, within 24 hours, we can cancel the order. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!

    We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

    If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!

    If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at ignitionarcworx@gmail.com - we're here to help!

    Ignition ArcWorx are an Israeli based company which operates in many countries around the world! We have multiple warehouses based out of USA, Germany, and Asia. 

    Our head offices are located at:

    1. California office - 5233 Ventura Blvd Suite 500, Sherman Oaks, CA 91403, United.

    2. Israel office - Zabotinsky 72/7 8792371 Tel-Aviv, Israel.

    Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment centre to their geographic location.

    Returns

    To initiate your return, please email us at IgnitionArcWorx@gmail.com.

    Our standard return policy lasts 30 days. If 30 days have gone by since your purchase, we typically can’t offer a refund or exchange.

    For more info please click here 

    Check most frequently asked questions here, if you still need help then please contact us at ignitionarcworx@gmail.com

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