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    Contact Us

    Our goal is to make sure all of our customers are 100% satisfied. If you’re not happy with your purchase, you may return it within 30 days of the order date for a full refund.

    RETURNS

    To initiate your return, please email us at IgnitionArcWorx@gmail.com.

    Our standard return policy lasts 30 days. If 30 days have gone by since your purchase, we typically can’t offer a refund or exchange.

    REFUNDS (IF APPLICABLE)

    Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    LATE OR MISSING REFUNDS (IF APPLICABLE)

    It may take some time before your refund is officially posted.

    If you’ve not received your refund within 2 weeks, please contact us at IgnitionArcWorx@gmail.com.

    EXCHANGES (IF APPLICABLE)

    We only replace items within 30 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at IgnitionArcWorx@gmail.com and return your item to:

    1241 Knollwood Cir, Cambria, CA 93428, United States

    SHIPPING

    To return your product, you should mail your product to:

    1241 Knollwood Cir, Cambria, CA 93428, United States

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

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